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Thanks for the brief on braze! Quick question to clarify the CAC payback calculation : say 3Q21 S&M is $10M, net new ARR in Sept is $5m and GPM is 80%, you get (10 / 5 *. 8) * 12 = 30 months? Thanks

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I didn't check the number, but basically the concept of CAC is how many "months" needed for acquiring new customer(i.e. revenue or gross profit). Thus in your calculation, I suppose the S&M and new ARR are in quarter instead of month, so it should be (10/5*.8)/4(converted to month)*12.

FYI

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